Terms and Conditions

1. Purpose

To regulate access and use of the website nexora.com.mx, as well as the contracting of software development services.

2. Services Offered

Nexora Technologies offers, by way of example and not limitation, the following services. Each will also be governed by specific contracts:

• Custom software development.
• Web and mobile application development.
• SaaS platforms.
• APIs and integrations.
• Technology consulting.
• Maintenance and support.

3. Contracting Process

All commercial relationships with Nexora Technologies will be formalized as follows:

• Proposal, quote or contract signed by both parties.
• Advance payments may be required depending on the project.
• Delivery timelines and deliverables will be defined per project.

4. Intellectual Property

Intellectual property rights will be established according to the type of service:

• Custom development: ownership of the software will be transferred to the client as established in the contract.
• SaaS: the client acquires a usage license, not ownership of the software.
• In all cases, Nexora Technologies retains rights over internal frameworks, reusable code and proprietary tools.

5. Payments and Billing

The economic conditions are as follows:

• Payments must be made according to the agreed deadlines.
• In case of late payment, services may be suspended.
• Invoices will be issued in accordance with current Mexican tax law.

6. Support and Maintenance

Support and maintenance will only be provided if expressly contracted. Response times (SLA) will be established according to the contracted plan.

7. Limitation of Liability

Nexora Technologies will not be liable for:

• Loss of data due to external causes beyond its control.
• Failures of third parties (hosting, external APIs, providers).
• Improper use of the software by the client.

8. Service Availability (SaaS)

We will strive to maintain continuous service availability, though 100% uptime is not guaranteed. Scheduled maintenance interruptions may occur and will be communicated in advance.

9. Security

The client is responsible for:

• Safeguarding their access credentials.
• Proper use of the system in accordance with provided instructions.

10. Confidentiality

Both parties agree to:

• Not disclose confidential information to third parties.
• Protect technical and commercial information exchanged during the relationship.

11. Termination

The commercial relationship may be terminated due to:

• Breach by either party.
• Non-payment.
• Mutual written agreement.

12. Modifications

Nexora Technologies reserves the right to modify these terms at any time. Modifications will take effect upon publication on the website.

13. Governing Law and Jurisdiction

This agreement is governed by the laws of the United Mexican States. Any dispute arising from its interpretation or performance will be resolved before the competent courts of the state of Veracruz, Mexico.

14. Acceptance

Use of the website implies full and unconditional acceptance of these terms and conditions.